![]() ![]() Refund requests for used items will be refused. Our Customer Service team will offer the best solutions for specific situations. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.Ĭustomers have the right to request a refund/ return/ exchange within 14 days from the delivery date. Please contact us by email before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address. We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse) Please also be informed that a management, processing, and transaction fee (20% of your total order value) will be applied for the cancellation.įor orders shipped to the wrong address due to a customer inputting the incorrect address: After that time, the order is locked for processing and no longer can be adjusted. Your order is only eligible to be canceled and modified within the date of purchase. We’ll confirm once the modification or cancellation has been made. If you change your mind about your purchase, please send us an email to contact, provide your order number and the modification you would like to make. More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please contact us and we’ll make it right!Īlso please be informed that placing an order means that you accept all the terms mentioned below.
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